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Delivery&Returns

All deliveries to EU countries are 10.00 EUR flat. For any other destination please open a ticket using "Ask Us" form.

Who will deliver the parcel?

Deliveries will be shipped using a carrier based on the weight and value of your order. Once the parcel has arrived in your country it may be passed to an internal post service and be subject to their standard delivery procedures.

How long will it take?

Timescales vary from country to country. Please choose your country from the drop down list at the top of this section for a guide of how long your delivery will take

Can I track my delivery?

It depends on which carrier is used when we ship the parcel. We'll send you a tracking link by email if one is available.

Will the recipient have to pay duty on the order?

Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed.

To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.

Delivery Restrictions

Due to international carrier restrictions, certain products we sell may not eligible for international delivery. This will be detailed both in the item's product description and at the checkout stage if you add these items to your basket.

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

In case we need to return you money for paid to us with a card contracted or delivered / performed goods or services, we will refund you by a credit transaction on the card used for the original purchase.

How to return or replace item:

Send e-mail to support@basecamp-shop.com containing two names and order number, which will trigger the return and / or replacement procedure.

You will receive an email confirming receipt of your request. The returning the message is only informative that your request is accepted.

Our staff will contact you to initiate the procedure to return and / or replacement</>

Note! If you do not receive returned message confirming that request is accepted, contact the site administrator via email or phone listed in CONTACTS