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Terms and Conditions

Last updated: 30.09.2026

Before using the site, please carefully read these TERMS AND CONDITIONS for the use of the website basecamp-shop.com (the "Site") and for the purchase of goods through it.

The Site is owned by „ЕксКоСпортс България“ ООД (XCoSports Bulgaria OOD) – a company entered in the Commercial Register and Register of Non-Profit Legal Entities kept by the Registry Agency, with its seat and registered address at: 11 Orel Str., floor 3, Lozenets district, Sofia, Bulgaria; UIC (ЕИК) 201059861; VAT No. BG201059861 (the "Trader", "Basecamp", "we").

Contact telephone: +359 894 505 117, e-mail: [email protected]

I. General provisions

  1. These Terms and Conditions govern the relationship between the Trader and every person who uses the Site or buys goods through it (the "Customer", "you").
  2. By ticking the box to indicate your agreement and pressing the button to create an account or to send an order, you accept these Terms and Conditions and confirm that you have read the Privacy Policy.
  3. The rights that the law grants to consumers apply when the Customer is a consumer, i.e. a natural person who buys goods outside their trade or professional activity. These Terms and Conditions do not limit or exclude those rights. In the event of a conflict with a mandatory provision of the law, the law applies.
  4. The Site is intended for retail purchases. You can shop both as a natural person and as a legal entity.

II. Registration and customer account

  1. You can order with a customer account or without registration. Registration is not a condition for making a purchase.
  2. The customer account stores your details, addresses, orders and favourite products, so that you do not have to enter them with every order. You can change the details in your account at any time in the "My profile" section.
  3. When registering, you undertake to provide accurate details and to keep them up to date.
  4. You are responsible for keeping your password safe and must not disclose it to third parties. If you suspect unauthorised access to your account, notify us immediately.
  5. If the registration was made with false details or the account is used in breach of these Terms and Conditions, we may restrict or terminate access to it.
  6. Legal entities may enter the company details required for issuing an invoice.

III. Order and conclusion of the contract

  1. To order, add the selected goods to the cart and follow the steps to complete the order. You fill in your full name, telephone number, e-mail address, delivery method and address, payment method and, where needed, company details for the invoice.
  2. Before you send the order, you see a summary of the goods, the prices, the delivery costs and the total amount, and you can correct any error in the details entered.
  3. By sending the order, you make an offer to purchase. Immediately afterwards, you receive by e-mail a confirmation that the order has been received, with its details.
  4. The contract of sale is deemed concluded when we confirm the order or dispatch the goods, whichever occurs first.
  5. If ordered goods are not available or the order cannot be fulfilled for another objective reason, we will notify you and refund all amounts paid without undue delay.
  6. Orders are processed from Monday to Friday from 10:00 to 15:00. Orders received after 15:00 or on a non-working day are processed on the next working day.
  7. The contract is concluded in Bulgarian or in the language of the version of the Site that you use. The order details are stored by us and are available in your customer account and, for orders without registration, in the e-mail you receive after the order. These Terms and Conditions and the model withdrawal form are published on the Site, and you can save or print them.

IV. Prices and promotions

  1. All prices on the Site are in euro (EUR) and include value added tax.
  2. The delivery costs and all other amounts you have to pay are shown before the order is sent.
  3. When we announce a price reduction, we also state the prior price of the goods.
  4. Promotional campaigns and promotional codes have their own terms, which we announce together with them. One promotional code may be used per order.
  5. In the event of an obvious technical error in the price or description of goods, which any reasonable customer would recognise, we may refuse to fulfil the order. In that case we will notify you and refund all amounts paid.
  6. The photographs of the goods are for illustration. Small differences in colour are possible due to the settings of your screen.

V. Payment

  1. On the Site you can pay:
    • cash on delivery – in cash to the courier upon receipt (only for deliveries in Bulgaria);
    • by credit or debit card through the payment services of Revolut or Paysera;
    • through PayPal, when this method is shown during the order;
    • in instalments through UniCredit Consumer Financing, when this method is shown during the order;
    • in the store – when collecting the order from one of our stores.
  2. The available payment methods depend on the language version of the Site, the country and the delivery method, and are shown when completing the order.
  3. When paying by card or through PayPal, you are redirected to the secure page of the relevant payment service provider. Your card details are entered only there and are neither received nor stored by us. The issuing bank may request additional confirmation of the payment (for example 3-D Secure).
  4. The payment currency is the euro (EUR). The bank that issued your card may charge its own fees.
  5. Details of each payment method are on the "Payment methods" page.

VI. Delivery

  1. In Bulgaria we deliver through the courier company Speedy to an address you specify or to a Speedy office. You can also collect your order from one of our stores, when this option is shown during the order.
  2. Delivery to an address in Bulgaria is free for orders of 50 EUR or more, and to a Speedy office for orders of more than 25 EUR. Below these amounts, the delivery price is shown in the cart before the order is sent.
  3. To other countries we deliver through a partner courier. The delivery price and the amount above which delivery is free are shown during the order.
  4. Orders confirmed by 15:00 on a working day are dispatched on the same day. Orders confirmed after 15:00 are dispatched on the next working day. Delivery in Bulgaria usually takes from 3 to 5 working days. Speedy applies special delivery arrangements to some localities.
  5. Upon receipt, please check the parcel in the presence of the courier. If the packaging is visibly damaged, ask the courier to draw up a report. This makes it easier to examine a complaint about transport damage, but does not limit your statutory rights.
  6. Details of delivery are on the "Delivery and returns" page.

VII. Right of withdrawal

  1. When you buy as a consumer, you have the right to withdraw from the contract without giving any reason and without owing compensation or a penalty, within 14 days of the day on which you, or a third party indicated by you other than the carrier, receive the goods. If the order contains several goods delivered separately, the period runs from receipt of the last goods.
  2. To exercise your right of withdrawal, you must inform us of your decision before the period expires by means of an unequivocal statement – for example through the return request form on the Site, by e-mail to [email protected] or by letter to our address. You may use the model form in Annex 1, but this is not obligatory.
  3. You must send the goods back to the address we will give you, without undue delay and in any event not later than 14 days from the day on which you informed us of the withdrawal. The deadline is met if you send back the goods before the period has expired. Please enclose the order number or the purchase document.
  4. The direct costs of returning the goods are borne by you. We do not accept parcels sent cash on delivery.
  5. We reimburse all payments received, including the costs of delivery to you, without undue delay and not later than 14 days from the day on which we are informed of the withdrawal. If you chose a type of delivery other than the least expensive standard delivery we offer, we do not reimburse the difference in price.
  6. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent them back, whichever occurs first.
  7. We reimburse the amount using the same means of payment that you used. If you paid cash on delivery or in cash, we reimburse the amount to the bank account you indicate to us. You will not incur any fees as a result of the reimbursement.
  8. You may examine and try the goods as you would in a store. You are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning. Please return the goods with their labels and in the original packaging, where possible.
  9. The right of withdrawal does not apply in the cases listed in Art. 57 of the Consumer Protection Act (Закон за защита на потребителите), for example for goods made to the consumer's specifications, and for sealed goods which are not suitable for return due to health protection or hygiene reasons, if they were unsealed after delivery.
  1. We are liable for any lack of conformity of the goods with the contract of sale which becomes apparent within two years of delivery, in accordance with the Act on the Provision of Digital Content and Digital Services and on the Sale of Goods (Закон за предоставяне на цифрово съдържание и цифрови услуги и за продажба на стоки). This legal guarantee is free of charge and does not depend on the commercial guarantee.
  2. In the event of a lack of conformity, you have the right to have the goods repaired or replaced free of charge and within a reasonable period, not longer than one month from the submission of the complaint. If this is impossible or is not done, you have the right to a price reduction or to terminate the contract and receive a refund of the amount paid.
  3. You can submit a complaint by e-mail to [email protected], by telephone on +359 894 505 117 or in the Basecamp store at 90 Cherni Vrah Blvd., Sofia. Describe the lack of conformity and state the order number or the purchase document. Photographs of the problem speed up the examination.
  4. When the complaint is justified, the costs of returning and re-sending the goods are borne by us.
  5. When the manufacturer provides a commercial guarantee, it is additional and does not limit your statutory rights. Details are on the "Warranty service" page.

IX. Personal data and cookies

  1. XCoSports Bulgaria OOD is the controller of the personal data you provide to us. We process them in accordance with the General Data Protection Regulation (EU) 2016/679 and the Personal Data Protection Act (Закон за защита на личните данни).
  2. When you create an account or place an order, we use your e-mail address and telephone number to fulfil the order and to communicate with you, including for messages about our goods, promotions and campaigns and for showing relevant advertisements. You can object to their use for marketing at any time – through the unsubscribe link in every message (for e-mails) or by writing to [email protected] (for all purposes, including advertisements).
  3. Detailed information on the processing of personal data and on your rights is in the Privacy Policy. Information on cookies is in the Cookie Policy.
  1. The content of the Site – texts, photographs, graphics, logos, trade marks, design and databases – is the property of XCoSports Bulgaria OOD or of its partners and suppliers and is protected by the Copyright and Related Rights Act (Закон за авторското право и сродните му права), the Marks and Geographical Indications Act (Закон за марките и географските означения) and the other applicable laws.
  2. Without prior written consent, reproduction, distribution or commercial use of the content is not permitted, except to the extent permitted by law.

XI. Limitation of liability

  1. We strive to ensure that the information on the Site is correct, accurate and up to date, but discrepancies or omissions may occur, including in the information on the characteristics of the goods provided by the manufacturers.
  2. We are not liable for temporary unavailability of the Site caused by circumstances beyond our control, nor for the content of third-party sites to which the Site links.
  3. This section does not limit our liability in cases where the law does not allow this, and does not limit the statutory rights of consumers.

XII. "Loyal Customers" programme

The terms of the "Loyal Customers" programme of Basecamp stores are published on a separate page of the Site when the programme is active.

XIII. Dispute resolution

  1. We will try to resolve any dispute through discussion. Contact us at [email protected] or on +359 894 505 117.
  2. As a consumer, you can turn to the general conciliation commissions at the Commission for Consumer Protection (Комисия за защита на потребителите, www.kzp.bg) for out-of-court resolution of the dispute.
  3. You also have the right to bring the matter before the competent court.

XIV. Amendments to the Terms and Conditions

  1. We may amend these Terms and Conditions. The current version is published on the Site with the date of the last update.
  2. Each order is governed by the version in force at the time the order was sent.

XV. Applicable law and final provisions

  1. Matters not regulated herein are governed by the legislation of the Republic of Bulgaria, without prejudice to the protection afforded to you by the mandatory provisions of the country in which you have your habitual residence.
  2. If an individual provision proves to be invalid, this does not affect the remaining provisions.
  3. This version replaces the previous version of the Terms and Conditions and applies from the date of its publication on the Site.

Annex 1. Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To XCoSports Bulgaria OOD, 11 Orel Str., floor 3, Lozenets district, Sofia, Bulgaria, [email protected]

  • I hereby give notice that I withdraw from my contract of sale of the following goods:
  • Order number:
  • Ordered on / received on:
  • Name of consumer:
  • Address of consumer:
  • Bank account (IBAN) for the refund, if you paid cash on delivery:
  • Signature of consumer (only if this form is notified on paper):
  • Date: