Choose your shipping destination and language
 

Terms&Conditions

Please CAREFULLY READ THESE TERMS AND CONDITIONS how to use of the Internet website Basecamp-shop.com. By clicking the object, image, link (different from that of the General Conditions) or button on the website basecamp-shop.com CE believes that you accept and agree with the above Terms and Conditions below.

Contact Phone +359894505117, email address: support@basecamp-shop.com

I. Conditions for registration

To shop at basecamp-shop.com, you need to register. Sign up basecamp-shop.com using your email address and you'll save the introduction of name, telephone number and address every time you shop and also get additional benefits like this to learn first about our special offers and discounts. Once you have registered, you may change your data in "My Account"

II. General provisions

These Terms and Conditions constitute an agreement between you, hereinafter referred to as "User" and basecamp-shop.com, which are entitled to use the services of Basecamp-shop.com subject to the conditions below. By registering at basecamp-shop.com, you agree to be bound by these general conditions and any subsequent amendments thereto, and agree to follow them. If you do not agree with the Terms, please do not use basecamp-shop.com. Basecamp-shop.com reserves the rights at any time in its sole discretion amend these Terms, as amended General Conditions shall take immediate effect and be binding on the consumer at the moment they are published at Basecamp-shop.com. These Terms are binding only in the relationship between you as a user of the services of Basecamp-shop.com. You are entitled to use the services of Basecamp-shop.com solely for personal / non-commercial purposes.

III. Copyright

Content in Basecamp-shop.com - information, data, resources, services, text, graphics - is owned by Basecamp-shop.com and / or its partners and suppliers, and is protected by copyright. No part of this site may be reproduced in any form for any purpose and in any media or computer environment without the express written consent of Basecamp-shop.com and / or its partners and suppliers. Any unauthorized use of the content will be interpreted as a violation of copyright and related rights, the Law on Marks and Geographical Indications Act and other applicable laws. News page Basecamp-shop.com are intended for your personal information. Their use beyond this point as the publication, reproduction, any form of commercial use, and forwarding to third parties in full, partial or processed form without the knowledge and approval of Basecamp-shop.com is prohibited.

IV. Protection of personal data

basecamp-shop.com ensure privacy of information containing personal data provided by users in the registration process . Disclosure is only possible in cases where the information is required by state bodies or officials authorized by law to request and collect information containing personal data and subject to the statutory order . With the use of website Basecamp-shop.com, the USER accepts the use of "cookies" from Basecamp-shop.com, which help to provide a quality service. The User has the right to object to the processing of personal data for direct marketing purposes, by sending written notice to support@basecamp-shop.com.

V. Limitation of Liability

Basecamp-shop.com is doing everything possible to keep Basecamp-shop.com true and accurate with most up to date information. This does not preclude occasional discrepancies arise objective or propuski. Basecamp-shop.com is not responsible for the consequences, including any damages arising from or connected in any way to access, use or inability to use Basecamp-shop.com. Basecamp-shop.com is not responsible for the information (including its completeness and accuracy) contained in sites to which this site contains web links. Basecamp -shop.com is not liable for infidelity of manufacturer information characteristics of a product, including product images.

VI. Registration

In order to place orders on Basecamp-shop.com, USER must register and fill out the online registration form. USER warrants that data filled are accurate and in the event of change data will be updated in a timely manner.

VII. Payments

We accept the following methods of paymet - PayPal, credit/debit cards, bank trasfer

  • PayPal 
  • Credit or debit cards

We accept the following cards: Visa, Visa Electron, V PAY, MasterCard, MasterCard Electronic, and Maestro. For this purpose, a direct connection with a UBB bank’s terminal is used, which is marked at a specific place on the WEBSITE.

ATTENTION! If you use this method, you automatically agree to pay for the order in advance before its delivery. You have all rights reserved regarding the order, as any other payment method.

After you press the button “PAY”, a new payment page by UBB Bank is opened, where you enter your card details (card’s holder name, card number, expiry date, 3-digit CVN)

If you are registered for an authentication Verified by VISA or MasterCard SecureCode, an authentication page by your bank card issuer opens, where you enter your password. When the transaction is successful, a transaction note is visualized, which you print or save.

Please, make a note that your V PAY or MasterCard Electronic card will be accepted only if you have registered it for online authentication Verified by Visa or MasterCard SecureCode and for any online payments. The maximum amount is 5000 EUR per transaction.

  • Currency

The client should keep in mind that all cards issued by a Bulgarian bank will process the payment in Bulgarian leva (BGN). Thus, the price of the items on the WEBSITE is in Bulgarian leva.

ATTENTION! When paying with cards, the bank may apply additional terms for the payer.

For fraud protection, when paying with your VISA or MASTERCARD, we offer you the best practices suggested by the International Card Organizations.

The security of your card’s information is provided with a Secure Sockets Layer (SSL) protocol, which consents the encryption of potentially sensitive information.

The authentication of your card is verified by a security code (CVV2). Your additional identification as a card holder for online payments carried on by our bank for authentication - Verified by VISA and MasterCard SecureCode.

IX. Delivery

All deliveries to EU countries are 10.00 EUR. For any other destination please open a ticket using "Ask Us" form.

Who will deliver the parcel?

Deliveries will be shipped using a carrier based on the weight and value of your order. Once the parcel has arrived in your country it may be passed to an internal post service and be subject to their standard delivery procedures.

How long will it take?

Timescales vary from country to country. Please choose your country from the drop down list at the top of this section for a guide of how long your delivery will take

Can I track my delivery?

It depends on which carrier is used when we ship the parcel. We'll send you a tracking link by email if one is available.

Will the recipient have to pay duty on the order?

Our products are sold on a DDU (Delivery Duty unpaid) basis. Additional taxes, fees or levies may apply according to local legislation.

Recipients of deliveries made outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Blacks cannot offer any assistance in these processes.

To help make sure that customs duties are not payable for deliveries outside the EU, check the custom duty threshold of the country you're sending your items to, before you order, and keep your total basket value below that threshold.

Delivery Restrictions

Due to international carrier restrictions, certain products we sell may not eligible for international delivery. This will be detailed both in the item's product description and at the checkout stage if you add these items to your basket.

X. Returns Policy

You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

How to return or replace item:

Send e-mail to returns@basecamp-shop.com containing two names and order number, which will trigger the return and / or replacement procedure.

You will receive an email confirming receipt of your request. The returning the message is only informative that your request is accepted.

Our staff will contact you to initiate the procedure to return and / or replacement</>

Note! If you do not receive returned message confirming that request is accepted, contact the site administrator via email or phone listed in CONTACTS